Bats
Frequently Asked Questions
We have listed below some of the most frequently asked questions we receive regarding returns. I hope you find the answers helpful. If you can't see the information relevant to your query please feel free to click the contact us icon on the homepage.
To view our returns procedure and general policy please click here. There you will find details on what to include with the return, where to return it to, the timescale involved and other helpful information.
 |
If my bat is pre-prepared does it still need to be knocked in?We recommend that you do some further knocking in, especially on the edges and toe. |
|
How should undergarments fit?Undergarments and protection should be tight-fitting on your body. It should be tight enough so that nothing is loose, thus not effecting performance, but should not be so tight that it restricts any movement. |
|
Can I send/email some pictures for evaluation rather than returning the item?Although we may be able to make some general comments, we will not be able to make any conclusive offer of action without first hand examination of the item. |
|
Do you loan equipment out while returned items are inspected?It is not possible for us to offer a nationwide equipment loan service. We work hard to ensure matters are resolved as quickly as possible to minimise inconvenience. |
|
Do you have a collection service?We only have a collection service available where the wrong goods have been sent or where the goods have been delivered to the wrong address. |
|
Which postage service should I use?We recommend using some kind of signed for delivery however it is best to approach your courier or the Post Office to find the right service to meet your requirements. |
|
How should I pack the item up - can you send me some packaging?We do not send packaging out for returns. Some people will cut down old cardboard boxes to fit round the product and use bubble wrap to help pad/protect it in transit. |
Timescale and communication
|
Will you contact me on delivery of the item to report your findings?We try to process all returns as quickly as possible. We do not confirm receipt as part of the booking in process. This is so we can focus our attention on processing the return as quickly as possible. |
|
Can you give me an exact turnaround time; I need a decision on a returned item quickly?If you have a specific date you need a returns matter to be resolved by, please include details with your returns information or through your retailer. We will do our best to meet the target date but cannot guarantee specific time scales due to changeable factors that can influence the returns procedure. We are normally able to resolve returns matters within 5-10 days (bat repairs typically take 7-14 days). |